Refund Policy

     

    Easy Returns & Refunds

    • For Prepaid Orders: Refunds will be processed back to your original payment method (bank account, credit card, etc.).
    • For Cash on Delivery (COD) Orders: The refund will be transferred to your bank account or UPI. (Heads up: The COD fee is non-refundable.)
    • We accept refund requests only for damaged, defective, or incorrect items.
    • Requests must be submitted within 3 days of delivery.
    • Approved refunds are processed within 5-7 working days after the item is returned.
    • Refunds are credited to your original payment method.
    • Orders cannot be canceled once shipped.

    Return (Super Simple!):

    1. Visit DEMBASES account/orders.
    2. Log in using your registered email.
    3. Select the order you want to return.
    4. Choose the reason and proceed.
    5. Verify your pickup & shipping details.
    6. A small return shipping cost applies.
    7. Done! We'll handle the rest.

    Important Notes:

    • Returns are available within India only.
    • We might ask for product photos to approve the return.
    • If there’s a quantity issue, an unboxing video is mandatory.
    • Submit your return request here: account/orders.

    Received a damaged or defective product?

    Fashion fails happen but we got you! Send us a message on WhatsApp with product pics or an unboxing video, and we’ll send a replacement ASAP.

    We want you to look fresh and feel confident in DEMBABES.

    Contact - +91-81475-05045
    Email - store@dembabes.com