FAQ

 

What types of products does DEMBABES offer?

DEMBABES specializes in trendy streetwear that combines comfort and style. Our collection features unique pieces such as oversized t-shirts with artistic designs, ensuring that each item is both fashionable and suitable for everyday wear.

How can I place an order on your website?

To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout, where you can enter your shipping information and payment details to complete your order.

What is your shipping policy?

We offer free shipping on all prepaid orders across India. Orders are processed within 24-48 hours, and delivery times vary based on location: 1-4 days for metro cities and 4-7 days for the rest of India.

What is your return and exchange policy?

You can return or exchange your order within 7 days of delivery. For exchanges, we cover the shipping costs. If you wish to return an item, refunds will be processed back to your original payment method.

How do I track my order?

Once your order is shipped, you will receive an order ID via email and WhatsApp. You can use this ID to track your package in real time through our shipping partner's website.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective item, please contact us immediately with product photos or an unboxing video. We will arrange for a replacement as soon as possible to ensure your satisfaction.

Can I exchange an item for a different size or design?

Yes, you can exchange an item for a different size or design. If the new item costs more, you will need to pay the difference If it costs less, we will issue a gift card for the balance.

How can I contact customer support?

You can reach our customer support team via email at contact@dembabes.com or by phone at +91-81475-05045. Our support hours are Monday to Saturday, from 11:30 AM to 8:00 PM IST